FREE USA SHIPPING > FREE GLOBAL SHIPPING FOR $75 & UP ORDERS

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Please scroll down to see our Frequently Asked Questions.

If you still need help, please email us anytime and we will be happy to assist you

contact@siberiangreen.com

Account

It’s super-easy. Just click the LOGIN button placed at the top-right corner of our Home Page, scroll a little bit down and as a New Customer click on Sign up.

We’ve partnered with Faire to sell our wholesale products online. Join Faire today to shop our line and get $200 off and 1 year of free shipping. Click here to create your wholesale account with us.

We try to pack and ship your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Most of the times we ship within next 1-3 hours and try to fulfil all orders by 5 pm EST. But if you do have a specific request, please reach out to us and we’ll do our best to accommodate. The best option is to email us immediately as soon as you realised that order needs to be changed. Email us at contact@SiberianGreen.com and PLEASE include your order number to expedite the process. Thank you!

You can cancel or change your subscription at any time. However, keep in mind that If you cancel less than 3 days before the next shipping date, we might not be able to cancel that very shipment. To change or cancel your subscription first you need to log in to your subscription account. Once you complete your subscription account setup you can manage your subscriptions directly within your account.

Shipping

You should have received the order status update in your shipping confirmation email and/or SMS updates on your registered mobile number. If you did not receive the email, please check your spam folder. If you can't locate your order tracking information please email us at contact@siberiangreen.com

We process all orders within 24 hours after your payment has been cleared. In most cases we process orders within 2-3 hours on the same business day with cut off time 3pm EST. Once your order is placed, delivery within US should not take more than 5 days, with 80% of our customers receiving their orders within 2-4 days. International orders can be either fulfilled from US warehouses or from global network of warehouses. Global orders fulfilled from US may take 2-4 weeks to deliver depending on global destinations. Global orders fulfilled from the network of warehouses (EU, UK, Canada, Australia, Singapore & Asia Pacific) take 1-2 weeks. Contact us directly about specific products and we would be able to tell you our best estimate of the delivery to your country/ region. *International orders placed during the COVID-19 outbreak or during the holiday seasons may be delayed. We do the best to fulfil international orders with the most reliable shippers – Asendia, Aramex, DHL

US orders are fulfilled exclusively from US-based warehouses. Global orders are mostly fulfilled from the network of warehouses (EU, UK, Canada, Australia, Singapore & Asia Pacific). That significantly reduces delivery time and helps to avoid or reduce customs duties and taxes for our international customers.

We ship everywhere. If Asendia, Aramex, or DHL delivers – we deliver too. Unless your country is on the restricted list, we are happy to serve you whenever you are. *Some products could be restricted for importation to certain countries. Please contact us in advance if you have any questions, or if we are aware of the limitations upfront, we will let you know.

If you are not completely satisfied with your purchase for any reason, you may return it (not opened, not used) to us for a full refund or an exchange - 30 day money back guaranteed. Feel free to contact us any time if you would like to initiate a return. For complete policy please visit:

If you do have a specific request such as change delivery address, please reach out to us and we’ll do our best to accommodate. The only limitation - we ship really fast (within 1-3 hours) so if you delay your request it might be too late... unfortunately (( So, the best option is to email us immediately as soon as you realised that order delivery address needs to be changed. Email us at contact@SiberianGreen.com and PLEASE include your order number to expedite the process. Thank you!

Siberian Green Products

All our products are coming from a very specific place - Siberia. Specifically mostly from Altai Region and Altai Republic. Cities like Barnaul, Biysk, Gorno-Altaysk, Uznezya village. Raw materials (berries, herbs, nuts) all collected from surrounding Altai mountains, forests, remote taiga areas and fields, mostly wild harvested by local gatherers, hunters, farming communities. Some herbs are organically cultivated at local farms, but still mostly it's all sourced from wild and beautiful Altai, Siberia region!

Yes, absolutely! We always test the final products. In fact, all our suppliers are testing incoming raw materials and this is their standard procedure. Once the products are packed and ready to go we conduct lab test for each manufacturing lot - microbial and certain metals panel tests. Some of our products are also tested in US ISO certified lab, 3rd party lab not affiliated with our company. For our Siberian supplements, manufactured by Evalar and by Vitalabs we accept their in-house COA and test results. Please contact us if you have any questions: contact@siberiangreen.com

Thank you for asking this great question! Indeed - we offer the best price for the real organic Siberian products. How? First we have access directly to raw herbs, berries, nuts in Siberia - we literally collect our raw materials ourselves and/or help local farmers to do it. Second - we partner with every marketplace under the sun - Amazon, Ebay, Etsy and many other globally, so we get scale and with the scale comes volume. Third, and probably the most important reason - we believe in long term business and we want to make sure that healthy Siberian foods and supplements are available everywhere in the world at a very affordable price for everyone, not just for few enthusiasts. This is our business vision and with this vision we are pricing our products accordingly.

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